A REASON® FrontLine™ root cause analysis deployment will get your organisation thinking about problem solving and solution deployment in a structured, facts based transparent and auditable way.  You will get a real oversight of what is happening on the job; how issues are being resolved; how effective the solutions being put in place are and identify any emerging trends or problems escalating to critical event status.

 

REASON® FrontLine™ is a tool designed to complete an incident analysis in 15 to 30 minutes, the Lessons Learned functionality ensures that there is no need to re-invent the wheel each time a new employee starts or someone gets promoted.   

 

REASON® FrontLine™ is part of the complete REASON® Pro Software package, when a REASON® FrontLine™ software license is purchased the Pro and Express model building functionality is turned off but you are still able to open and report on models saved in REASON® Pro or REASON® Express formats and you still have access to the powerful REASON Pro reporting and analysis functionality.

 

With REASON® FrontLine™ delivered in this format you are able to scale up, and complete  REASON® Pro or REASON® Express incident models for specific events and then store these higher level incident models within the same database as part of your usual Lessons Learned database search functionality.  

 

 

REASON® In “FrontLine Mode”

One of the best ways to multiply the benefits of a REASON® Root Cause Analysis implementation is to include the people on the front lines of your organization in the program.

Often, the front line of your organisation is where problems first present themselves. When you provide the skills and tools for effective problem solving to the front line, problems can be isolated, seen, and acted upon while they are still small and have not yet caused serious problems.

 

Later on, these front line employees will be able to better assist and provide information for investigations of more costly incident investigations because they are aware of the nature of the process and the thinking behind the investigation. They know what type of information the facilitators of future investigations will need, how they need it and why. This can greatly increase the speed and thoroughness of future investigations.

 

The Frontline™ mode of investigation in REASON® does not stand on its own as a system, but it can be a magical ingredient for success to include in your implementation plans.

Before Frontline™,  organisations were faced with the decision to either deploy a problem solving approach with rigor that was appropriate and necessary for dealing with major losses and compliance issues, but was impractical for application to minor issues, or opt for a less rigorous approach that helped deal with minor issues, but was not adequate for application to critical loss and compliance issues. When you deploy Frontline as part of your REASON implementation, you avoid that dilemma because REASON© can be applied in either Pro Mode on those high profile cases or FrontLine™ Mode to deal with those day-to-day problems.

REASON® deployment enables you to scale application time and effort to match the significance of the problem. Not every problem is a crisis. Using the REASON software in FrontLine Mode answers two needs:

• REASON® in FrontLine™ Mode is your solution when you need to push problem-solving skills out to the shop floor, or out into the field where your personnel are in touch with many of the day-to-day issues that are generating delays, scrap, rework, repair, and injuries.

• REASON® in FrontLine Mode enables your trained analysts to effectively deal with day –to-day problems when it is appropriate and practical to spend a few minutes finding a solution to a problem, but not realistic to spend hours going through a formal analysis.

REASON® in FrontLine™ Mode adds the capability to effectively deal broadly with those minor and day-to-day issues that can lead to major problems if not caught early, making it feasible and cost-effective to apply repeatable problem solving skills to all of your operations problems. Big problem? Use REASON® in Pro Mode. Small problem? Use REASON® in FrontLine™ Mode.

FrontLine™:

• A process that is designed to take 15-20 minutes to complete
• A process that is easy to learn and apply
• A process that narrows focus to the significant issues
• A process that focuses upon improving business processes
• A process with criteria for accuracy and completeness
• A Root Cause Wizard that guides the analysis to a solution quickly
• A convenient means to communicate and record solutions 
   
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 REASON® Video with FrontLine™

- first 9 minutes of the video Reporting using the REASON® Software

-  FrontLine™ - see frontline from the 9.14 minute mark    

 

Health/Medical Sector

REASON® FrontLine™ addresses the Frequency dimension of the Frequency : Criticality Risk Matrix, acting as a proactive risk management tool to record and monitor high frequency events that reveal trends prior to them escalating in Criticality to Sentinel events, major adverse outcomes.  REASON® FrontLine™ is part of a quality continuous improvement program. 

 

 

Reliability & Maintenance

REASON® FrontLine™ is a complete system to analyse and record all of the frontline failures and stoppages.  At the same time you will be building corporate knowledge of what is being done on the shop floor to address the day to day issues. 

 

Over time the REASON® FrontLine™ models database can be analysed to reveal trends and escalating issues.  When these issues are revealed you will be able to scaled up to a REASON® Pro or REASON® Express RCA to reveal the solution that will stick. 

 

REASON FrontLine is based on the same worlds best RCA methodology as REASON® Pro, the difference being the level of rigor and the amount of time required to record and analyse the incident. 

 

REASON® FrontLine™ is designed to complete an analysis in 15 mins to half an hour.  When you scale up your investigations to REASON® Pro you are accessing the highest level of rigor, the same methodology used to investigate the USA/ Canada Electricity Blackout and report to the US Government, you will really be able to deliver solutions that stick.

 

Occupational Health and Safety

REASON® FrontLine™ is an inexpensive fast to deploy system that has front line staff moving immediately to thinking in terms of prevention - not just recording what happened when a work place near miss or incident occurs.

 

Over time the REASON® FrontLine™ database will develop to the stage where incidents and near misses can be analysed to reveal trends and escalating issues.  When these issues are revealed you will be able to scaled up to a REASON® Pro or REASON® Express RCA to reveal the issues that have been missed with the front line solutions currently being applied, you will be able to work with your staff and reveal the real solution the one that will stick. 

 

REASON® Pro has delivered safe workplaces for chemical production plants, nuclear facilities, railways, electricity generators, medical facilities and many smaller high risk workplaces.  With REASON® FrontLine™ you have access to the same thinking and the capacity to quickly scale up when needed.

 

Quality Assurance

Major logistics companies, electricity generation reliability, quality control for product manufacture, IT Help Desk operations,financial fraud, breach of commercial confidentiality,  quality and beach of service delivery audit investigations. 

 

The REASON® FrontLine™ methodology facilitates the recording of what is actually happening at the coal face.  When issues escalate to a major fraud, a court case or the loss of a major contract due to non-performance the subsequent investigations always reveal a series of smaller incidents that when able to be seen together show that there is a critical business system failing.  The big incident is the full escalation of that business system, or multiple business sytems failing.

 

With REASON® FrontLine™ you are readily able to analyse and see developing trends as the incident data is stored in a way that is focused on your business systems.  Training time for the use of REASON® FrontLine™ is minimal and it usually takes 15 minutes to half an hour to analyse or record and incident.   When issues are able to be effectively resolved prior to escalating the return on this small investment is huge.

  

 

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